support.lucid8.comTechnical Support | DigiScope | GOexchange | Lucid8

Technical Support Standard Hours Of Operation: Monday - Friday 8:30 am -- 6:30 pm After Hours Support: Agents respond to new tickets ASAP Current Lucid8 Time: Welcome Login Home Solutions Forums How can we help you today? Enter your search term here... Search Login to submit a new ticket Check ticket status Knowledge base DigiScope Exporting Data 2 Exporting one or more database(s) to PST/MSG Unable to Export to PST Filtering 4 Filtered Mailbox (Mount/Connect) Tree\Folder Filters Item Filters Advanced Folder Filter - Only Include "Recoverable Items" Example Find/Search (eDiscovery) 2 Find/Advanced Search Dialog not opening Searching one or more database(s) General 7 I need help/assistance DigiScope Supported Microsoft Exchange Versions Where can I buy DigiScope? Will DigiScope work with Mailbox & Public Folder databases? Can DigiScope access Archive Mailboxes? See all 7 articles Installation 4 DigiScope Installation Required Exchange & Outlook DLL's No internet access to obtain required MS components for DigiScope Setting up the DigiScope Administrator (DSAdmin) Licensing 11 How much does DigiScope cost? Can I use my DigiScope license on more than one (1) machine? Obtaining DigiScope Licensing on machines with or without internet access What is the Refund Policy for DigiScope? Can I Transfer a DigiScope Licenses? See all 11 articles Offline Sources | EDB/PST Files 6 Can DigiScope work with OST files? Adding an Offline Source | EDB/PST Normal vs. Forensic Mount Selected EDB, clicked OPEN & the "Add Exchange Stores" dialog is blank? Offline Database doesn't mount, no error or message, just flashes and does nothing See all 6 articles Other 2 Can DigiScope extract Exchange database from my backup product? Authentication, Username, Password Not Working, Unable to Login Production Sources | Exchange Databases & PSTs 7 Adding a Production Source | Exchange Server Databases & PSTs Connecting to a Production Exchange Database Unable to connect to Production Exchange Server Database Advanced Troubleshooting when Unable to connect to Production Exchange Server Database Production Database doesn't connect, no error message, just flashes and does nothing See all 7 articles Restoring/Migrating Data 6 Migrating/Restoring Offline Sources to Alternate Server/Location "SingleTouch Restore" of Offline Database, Mailboxes, Folders or Items to original location Drag-n-Drop Data Recovery Message being sent exceeds the message size established | Exchange 2007, 2010, 2013, 2016 & 2019 Message being sent exceeds the message size established | Exchange 2003 See all 6 articles Support and Maintenance Programs 6 What is the DigiScope upgrade policy as new versions are released? How do I obtain Support or Technical Assistance with DigiScope? Will I be notified when my Support & Maintenance Program term expires? How can I obtain an updated version of DigiScope? What is the Support & Maintenance Program? See all 6 articles Disaster Recovery 1 Dial-Tone Recovery GOexchange General Questions 10 What does GOexchange do? Why do you need GOexchange Preventive Maintenance Tools? How often should I run GOexchange Maintenance Software? Is using GOexchange for Microsoft Exchange server versions 2013, 2010, 2007, 2003, 2000 and 5.5 safe? How did GOexchange come about? See all 10 articles Supported Versions of Exchange and System Requirements 3 What versions of Microsoft Exchange Server are supported by GOexchange? Does GOexchange support Microsoft Exchange Database Avaialbility Groups & Clustering? What are the system requirements for GOexchange MS Exchange software? GOexchange vs. Microsoft Tools 5 Why buy GOexchange® if Exchange already contains a built-in nightly maintenance routines? Can I use Microsoft’s Exchange tools like ESEutil, ISinteg, & new-MailboxRepairRequest rather than utilizing GOexchange®? Why shouldn’t I use ESEutil /d repetitively on its own? Couldn’t I just write a script or batch file and utilize Microsoft’s tools to do what GOexchange does? Does Windows Disk Defragmenter or Diskeeper accomplish the same things GOexchange does? Licensing 7 Can I get an Evaluation/Demo version of GOexchange? What Licensing Options are available for GOexchange and how do I know what License I need? We utilize Exchange DAGs or clustering, do we need to purchase a GOexchange license key for each server? Will GOexchange inform me if the server has exceeded, the limit of my license? How Do I Transfer/Migrate a GOexchange Maintenance Software License? See all 7 articles Updates & Upgrades 3 What is your upgrade policy as new versions are released? How can I get an updated version of GOexchange? How can I upgrade to a larger license? Microsoft Exchange | How do I... ESEUTIL 6 Overview of the Microsoft Exchange Database (.EDB) Overview of the (ESEUTIL) tool - Exchange Extensible Storage Engine Utility ESEUTIL /D for Defragmention of Microsoft Exchange Database (EDB) ESEUTIL /R - Soft Recovery of Exchange Database ESEUTIL /P - Hard Recovery/Repair of Exchange Database (EDB) See all 6 articles Product Documentation Download Library PROFESSIONAL SERVICES If you are pressed for time, check out Lucid8's Professional Services. to jump-start your use of DigiScope or hand off the entire project to our team for end-to-end management. Home Solutions Forums Privacy Legal Support Chat with us --...